Last updated: 25 Aug 2025
Thanks for choosing "VisitorBook/FrenzinCRM" ("VisitorBook/FrenzinCRM", "Service", "we", "us", "our", "VisitorBook/FrenzinCRM"). We are pleased to make our Service available to you. VisitorBook/FrenzinCRM includes the VisitorBook/FrenzinCRM App, website, features, and other associated services. VisitorBook/FrenzinCRM provides Image Posting, Video Posting and other services to users. VisitorBook/FrenzinCRM includes social and interactive features. This is our Privacy Policy, which helps explain our information practices.
If you install, use, access VisitorBook/FrenzinCRM or any of its features, you have read and accepted the terms of this Policy. You have also accepted the VisitorBook/FrenzinCRM 'Terms and Conditions and Content Policy', 'Community Guidelines' and other terms which are available on the VisitorBook/FrenzinCRM App, VisitorBook/FrenzinCRM Website, and otherwise. Please make sure to read these documents. By using VisitorBook/FrenzinCRM, you are entering into a binding contract(s) with VisitorBook/FrenzinCRM. Your contract with us includes this Policy, the Terms and Conditions, the Content Policy, etc. If you don't agree with and accept the above, please do not use, install, access VisitorBook/FrenzinCRM or any of its features.
This Policy is applicable to information provided by users while using VisitorBook/FrenzinCRM, and not to information made available to VisitorBook/FrenzinCRM from others. Should VisitorBook/FrenzinCRM obtain information pertaining to you from websites, apps, landing pages, third parties, etc. that may be accessed by VisitorBook/FrenzinCRM's users through VisitorBook/FrenzinCRM or otherwise, such information will be subject to the privacy and other policies and terms of the said websites, apps, landing pages, etc. This Policy shall not apply to websites, apps, landing pages, etc. or any third-party services accessed by you through VisitorBook/FrenzinCRM including in case such websites, apps, landing pages, etc. and/or third-party services are advertised on VisitorBook/FrenzinCRM.
You also warrant and represent that any registration information and other information that you submit or otherwise provide to VisitorBook/FrenzinCRM is true, accurate and complete, and you agree to keep it that way at all times.
If you are subject to EU GDPR, you will be required to provide your explicit consent to the Privacy Policy by clicking on the 'I Accept' button. Rights in addition to the below applicable to you are in Part II of this Privacy Policy.
1) Information collected with a prompt
2) Information collected without a prompt
We do not collect any Sensitive Personal Data or information such as password related to other services, financial information such as bank account or credit card or debit card or other payment instrument details, physical, physiological and mental health condition, sexual orientation, medical records and history, or biometric information.
We may use all the information we have to help us operate, provide, improve, understand, customize, support, and market VisitorBook/FrenzinCRM App.
If you would like to manage, change, limit, or delete your information, we allow you to do that through the settings feature available on VisitorBook/FrenzinCRM App. You can change your settings to manage certain information available to other users. You can manage your contacts, groups, and broadcast lists, or use our block feature to manage the users with whom you communicate or who can communicate with you.
We may share your information in ways including the following:
VisitorBook / FrenzinCRM provides an optional feature that allows users to back up their visitor records and CRM data directly to Google Sheets. This section explains what data is accessed, how it is used, and your choices regarding this feature.
When you choose to enable the Google Sheets backup feature, the App will request permission to access your Google Account using OAuth 2.0. Specifically, the App may request the following Google API scope:
https://www.googleapis.com/auth/spreadsheets – to create, read, and write data to your Google Sheets.We request only the minimum permissions required to perform the backup function. We will never request access to your Gmail, Google Contacts, Google Calendar, or any other Google service unless explicitly stated in a future update to this Policy.
The backup to Google Sheets may include the following data that you have entered into the App:
No passwords, payment information, or sensitive personal data (as defined in the "Information We Do Not Collect" section above) is ever written to Google Sheets.
The Google Sheets backup is entirely opt-in. It is triggered only when you explicitly initiate a backup through the App's settings or backup menu. The App does not automatically or silently sync data to Google Sheets in the background without your action.
The spreadsheet is created in your own Google Account. We do not have independent access to your Google Sheet once it is created. The sharing and visibility settings of the spreadsheet are entirely under your control within Google Drive. We strongly recommend keeping the sheet private (accessible only to you) unless you intentionally wish to share it with others.
Data written to your Google Sheet is retained in your Google Account according to Google's own storage and retention policies. We have no control over, and take no responsibility for, data stored in your Google Account. You may delete the spreadsheet at any time from your Google Drive.
You may revoke the App's access to your Google Account at any time by visiting your Google Account Permissions page and removing VisitorBook / FrenzinCRM from the list of connected apps. Revoking access will disable the Google Sheets backup feature but will not affect data already stored in your Google Sheet or in the App itself.
VisitorBook / FrenzinCRM's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising purposes, do not transfer Google user data to third parties, and do not use Google user data for any purpose other than providing the in-app backup feature described in this section.
VisitorBook / FrenzinCRM provides an optional feature that allows users to back up their complete app data (database exports, reports, and attachments) to Google Drive. This section explains what is backed up, how access is used, and your choices.
When you enable the Google Drive backup feature, the App will request the following Google API scope via OAuth 2.0:
https://www.googleapis.com/auth/drive.file – to create and manage only those files that the App itself creates in your Drive. The App cannot read or access any other files or folders in your Drive that were not created by the App.We use the most restrictive scope available and do not request broad access to your entire Google Drive.
When you initiate a backup, the App may upload the following to a dedicated folder in your Google Drive (e.g., "VisitorBook Backups"):
.csv, .xlsx, or .json format) containing your visitor and CRM records.No passwords, financial information, or other sensitive personal data is included in backup files.
The Google Drive backup is entirely opt-in and manual. Backups are only uploaded when you explicitly press the backup button in the App. The App does not perform automatic background uploads to Google Drive without your knowledge or consent.
Where available, you may configure scheduled automatic backups (e.g., daily or weekly). In such cases, you will be clearly informed of the schedule before it is enabled, and you may disable it at any time from the App's settings.
Backup files are stored in your own Google Drive under your Google Account. We do not retain copies of your backup files on our servers. We do not have the ability to access your backed-up files after they are uploaded to your Drive, except as required to perform the upload on your behalf at the time of backup.
Sharing of these backup files with other users is entirely your responsibility. We recommend not sharing backup folders publicly as they may contain personal visitor information.
Backup files stored in your Google Drive are governed by Google's storage and data retention policies. We have no control over data stored in your Google Account. You may delete individual backup files or the entire backup folder from your Google Drive at any time. Deleting files from Google Drive does not delete the corresponding records from within the App.
You may revoke the App's access to your Google Drive at any time by visiting your Google Account Permissions page and removing VisitorBook / FrenzinCRM. Revoking access will prevent future backups but will not delete files already uploaded to your Drive.
Our use of data obtained through Google Drive APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. Data accessed via Google APIs is used solely to provide the backup and restore feature and is never used for advertising, profiling, or shared with any third party.
We undertake no responsibility for security or safety of your information. However, we take reasonable security measures to protect your information in accordance with industry standards. This does not guarantee safety or security of your information as events beyond our control can also occur.
With respect to Google Sheets and Google Drive backup features, data is transmitted using Google's secure OAuth 2.0 authentication and HTTPS encryption. However, once data resides in your Google Account, its security is governed by your Google Account security settings and Google's own security practices.
All of our rights and obligations under this Policy, the Terms and Conditions and the Content Policy are freely assignable by us to any of our affiliates or any others, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, any others successor entities, or new management, etc.
We may collect, use, preserve, and share your information if we believe that it may be reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (i) comply with any valid legal process, governmental request, or applicable law, rule, or regulation, (ii) investigate, remedy, or enforce potential violations of this Policy, the Terms and Conditions and Content Policy, (iii) to protect the rights, property, or safety of us, our users, or others, (iv) to detect and resolve any fraud or security concerns or technical issues, etc., (iv) for other legal requirements, etc.
We may amend or update this Policy. We will provide you notice of amendments to this Policy, as appropriate, and update the "Last Modified" date at the top of this Policy. Your continued use of VisitorBook/FrenzinCRM App confirms your acceptance of this Policy, as amended. If you do not agree with or accept this Policy, as amended, you must stop using VisitorBook/FrenzinCRM App. Please review our Privacy Policy from time to time.
If you have questions about this Policy, email at info@frenzinsoftwares.com.
The validity, construction and enforceability of these Terms and Content Policy, the Privacy Policy shall be governed and construed in accordance with the laws of India.
Either party may refer such dispute for final resolution by arbitration under the Arbitration and Conciliation Act 1996. The Tribunal shall consist of three (3) arbitrators. Each party shall appoint 1 (one) arbitrator and the two arbitrators shall appoint the third arbitrator. The arbitration proceedings shall be held at Bangalore. The language to be used in the arbitral proceedings shall be English.
Subject to the above, the Courts at Bangalore shall have exclusive jurisdiction.
This is in addition to the above and in case of any conflict, the policies below shall be applicable if you are subject to EU GDPR.
You have the right to your personal data including the content you upload. You can access your information by logging into your account. You can email us at info@frenzinsoftwares.com with your registered email address. Please provide us a month to respond with the information and two months if the request is too complicated to fulfil within a month.
You also have the right to withdraw your consent at any time and request us to stop processing your data. However, withdrawing your consent will not affect the processing or use of your information prior to fulfilling your consent withdrawal request. You can email us info@frenzinsoftwares.com with your registered email address.
You can email us info@frenzinsoftwares.com with your registered email address and request for your deletion of data.
We store data for as long as it is necessary to provide products and services to you and others. Information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide the products and services or until we are legally required to do so.
Please note that requesting deletion of your App data does not automatically delete any backup files stored in your Google Sheets or Google Drive. You must separately delete those files from your Google Account.
You can opt out from our use of data from cookies and similar technologies that track your behaviour on the sites of others for ad targeting and other ad-related purposes. You can also opt out of marketing communication. We will ask you to opt-in before we use GPS or other tools to identify your precise location.
However, you will continue to receive important email relating to your account. You can email us at info@frenzinsoftwares.com with your registered email address to unsubscribe from such communications.
In case you find any of your information to be inaccurate or incorrect in any way, you can write to us at info@frenzinsoftwares.com with your registered email and we will take reasonable steps to update or rectify your information.
With respect to collection and use of your personal data you have the right to complain to the local Data Protection Authority. You can email us info@frenzinsoftwares.com with your registered email address.
We are not responsible for any content nor any consequences either directly or indirectly arising out of clicking on any third party link you may come across posted by other users. We may share your information with approved third parties in order to provide our services through the VisitorBook/FrenzinCRM App.
Google Sheets and Google Drive are third-party services provided by Google LLC. Their use is governed by Google's Privacy Policy and Terms of Service. We encourage you to review those policies.